Frequently Asked Questions
We’ve compiled a list of common questions to provide you with quick answers and assistance. If you have a question that is not addressed here, feel free to contact us, and we’ll be happy to help!
Q: Do you offer international shipping?
A: Currently, we only offer shipping within the United States. We apologize for any inconvenience caused.
Q: How long does it take to process and ship an order?
A: We strive to process and ship orders promptly. Typically, it takes 3 to 5 business days to process an order before it is shipped. After the order is shipped, you can expect delivery within 1 to 7 business days, depending on your location within the United States. Please note that these are estimated times, and delays may occur due to unforeseen circumstances or during peak seasons.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Q: What is your return policy?
A: We understand that sometimes a return may be necessary. If you receive a damaged or incorrect item, please contact us within 10 business days of receiving your order at [email protected] or through our Contact Us page. We will gladly assist you in resolving any issues and provide a suitable solution, such as a replacement or refund, based on the specific circumstances.
Q: How can I contact customer support?
A: Our customer support team is here to help you. You can reach us via email at [email protected] or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours, excluding weekends and holidays.
Q: Can I customize or personalize an item?
A: Currently, we do not offer customization or personalization options for our products. However, we are constantly exploring new offerings, so please stay tuned for any updates or new releases that may include customization options.